A : 911 Emergency. What's your emergency?

B : (                 ). My brother has just burned himself badly. What should I do?

A : Take it easy! What's the address? We'll send an ambulance.

B : 224 Forrest Hill Rd. Please hurry!

A : OK. We'll be there right away. You should do something before we arrive.

B : What's that?

A : First, cool the burn by placing it in clean and cold water. Don't put any cream on it. Do you understand?

B : I'll try to do that.